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Omni-shambles or omni-present?
I first heard the phrase omni-channel in 2012. A retail brand I was working with was integrating its systems so customers could seamlessly browse, shop and interact with the brand across all the...
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Creating a budget for innovating the customer experience
Imagine a business where customer service did not exist. It’s hard; almost impossible. Ask most business leaders and they will tell you that looking after their customers is crucial to the survival and...
View ArticleOmni-shambles or omni-present?
I first heard the phrase omni-channel in 2012. A retail brand I was working with was integrating its systems so customers could seamlessly browse, shop and interact with the brand across all the...
View ArticleCreating a budget for innovating the customer experience
Imagine a business where customer service did not exist. It’s hard; almost impossible. Ask most business leaders and they will tell you that looking after their customers is crucial to the survival and...
View Article